House of Alchemy Group Pty Ltd respects your privacy and is committed to protecting personal information in accordance with global regulations, including GDPR (EU), CCPA (US/CA), and the Privacy Act 1988 (AU). This policy applies to all services provided by House of Alchemy Group Pty Ltd, including consulting, advisory, and informational services.

Information We Collect

• Contact details you provide through our website (name, email, phone).
• Communications and messages sent via our contact forms or email.
• Technical information such as IP address, device type, browser type, and website usage analytics.
• Any information voluntarily provided during consultations, inquiries, or project discussions.

How We Use Your Information

• To respond to inquiries and provide consulting and advisory services.
• To improve our website, services, and client experience.
• To comply with legal obligations, prevent fraud, or protect our rights and services.
• To provide project updates, documentation, or follow-ups relevant to your engagement.

Sharing and Transfers

• We do not sell or trade your personal information.
• Data may be shared with trusted service providers, subcontractors, or partners under strict confidentiality agreements for the purpose of delivering services.
• Transfers outside your country are safeguarded using standard contractual clauses, privacy shield equivalents, or local privacy law compliance.

Your Rights

• You may request access, correction, or deletion of your personal information.
• You may withdraw consent where applicable.
• You may request restriction of processing or data portability under applicable laws (GDPR, CCPA, Privacy Act).
• Requests should be submitted via our contact form or directly via email to our designated privacy contact.

Data Retention & Security

• We retain personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
• We implement administrative, technical, and physical measures to protect personal data from unauthorized access, loss, or misuse.
• All electronic records are stored securely on encrypted systems and paper records are locked and access-controlled.

Cookies & Analytics

• Our website uses only essential analytics cookies to monitor performance and usage, with no marketing cookies set by default.
• Users may opt out of non-essential cookies via browser settings or consent tools provided on the site.

Third-Party Services

• We may use third-party platforms for hosting, analytics, and communication. All providers are vetted for compliance with privacy regulations.
• These third parties are bound by confidentiality and may process personal data only for the purposes we specify.

Global Compliance

• This Privacy Policy is designed to comply with privacy laws applicable to the EU (GDPR), US (CCPA), Canada (PIPEDA/CCPA), and Australia (Privacy Act 1988).
• Where local regulations differ, we adhere to the strictest applicable standards.

Contact

For inquiries about your data, contact House of Alchemy Group Pty Ltd at info@houseofalchemygroup.com.